Tweet prompts parking change in downtown Knoxville

Buses downtownWe’ve all heard of stories of how businesses are using Twitter to drive sales or improve customer service. But one tweet from a tired homeowner who is also a hi-level exec from a local bank,  prompts change in downtown Knoxville, TN.

I found it very inspiring to discover the local government was using the social media tool to monitor the voice of its residents. Kudos to the City of Knoxville.

Read the full article here.

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